Smooth features in the e-commerce platform are crucial for customer-friendly returns management. Askås' Return Management System is an automated return management module that saves time and money.
Focusing on the shopping experience is a given. But equally important is to create an optimal experience when a customer is not satisfied with their purchase for various reasons. An automated, simple, and functional return process is now a prerequisite for gaining loyal and returning customers.
With Askås' RMS, you gain full control over your returns management, and all functionality is available directly in the e-commerce platform. Identify products that are returned too often and flag them in the system. Create dynamic fields on My Pages to capture desired information from the customer (Advanced).
It is no secret that an inefficient return process consumes a lot of time for an online retailer. By automating and digitizing your returns management, you free up a lot of time for you and your colleagues. Time that can instead be spent on everything else that contributes to successful e-commerce.
View returns management as an opportunity for new business. Work on reconversion of complaints/returns by offering smooth exchanges when the opportunity arises. Do not handle all return cases alike; create routines that allow you to capture customers and products that generate unreasonable amounts of returns and costs.
A well-functioning return management should ease the process for both you as an e-retailer and the consumers who shop from you. Allowing the customer to choose to exchange their product in the same return flow provides excellent conditions for quick recovery.
RMS Advanced includes functionality that handles just this. Consumers can choose to exchange for another variant of the same product directly in the return flow on My Pages.
Working to reduce the number of "unnecessary" returns is important. The question is how you do it.
Eliminating returns by making it complicated and expensive means you risk losing customers. Instead, offer simple and smooth return management and work on other fronts to reduce the number of returns.
RMS Standard offers efficient return management backend and a smooth flow for the customer.
Choosing RMS Advanced also gives you control over which products are returned too often, you can identify unprofitable customers and you can communicate in a personal way directly from the portal.
It usually works perfectly to manage your returns solely in Askås return portal. At the same time, it is important that our system can also communicate with external partners that in some way are involved in a return chain. This can involve business systems (ERP), warehouse management systems (WMS), and of course payment providers (PSP).
When it comes to payments, we have integrations that support refunds with all major PSPs.
